FREE SHIPPING ON ORDERS OVER $85

Shipping Policy

A Shipping Policy is not a legal document. As an effective Shipping Policy we strive to:

  • Offer transparency and effective communication.
  • Minimise customer service issues.
  • Encourage increased patronage of Elixir by Donna and our Products.
  • Manage customer expectations.
  • Protect your interests.
  • Limit liability.

 

While our shipping policy isn't legally required, we feel it is appropriate for ecommerce businesses, such as Elixir by Donna. Elixir sells and ships products to customers, having a clear shipping policy is appropriate – and will encourage customers to trust the process.

 

Elixir’s shipping policy lets customers know how their product will be delivered. A returns/refund policy lets customers know what options they have once the product has been delivered and they wish to send it back.

 

Elixir by Donna Shipping Policy

 

Thank you for visiting and ordering at Elixir by Donna. The following information sets out the terms and conditions that constitute our Shipping Policy.

 

  1. Processing your Order

An email confirmation is sent to your email address after placing your order. Please keep this email as evidence of your purchase.

 

  1. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 7 days. We will contact you for any reason if there are delays.

 

  1. Shipment Locations
    • Domestic, International and Pickup only.

 

  1. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order has been placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of order. Estimated arrival dates are not guaranteed. Weather delays and unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order. 

  • Please note:
  1. Business day means Monday to Friday, except public holidays.
  2. Orders are not shipped or delivered on weekends or public holidays.
  3. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items delivered.
  4. When placing your order, we consider these factors when calculating the estimated delivery date.